You only need to create an new account with your email on CM's official website and verify your email. You could then activate the VIP invitation code in your email to become CM's member.
Yes, you can change your login password in "My Account".
Sorry, the account name cannot be changed for now.
You could find all details of "Coupons" in "My Account".
You could find the coupon codes on our banner or other ads on the website. Or, you could contact the customer service team. Moreover, you could subscribe to our email(firstname.lastname@example.org) to receive messages about our promotional activities.
You could customize the suit jacket or vest separately now. But customizing pants alone has been scheduled.
Confirmations are sent via email within 30 minutes when 1) your order has been received or 2) your shipment has been processed, based on the valid email address provided to us. You could also view your order status in “Order Records.” If you did not receive any confirmation emails, please check your email spam filter. 1) select ClothesMake.com as a trusted website domain in your spam filter. 2) To avoid any duplicate orders, please go to “My Account” to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.
Sorry, at this time, we are unable to process orders by phone. After all, you could get a better customization experience on the website.
Yes, you can. However, the extra shipping fee should be born by yourself.
You can make changes to your order within 24 hours after placing the order, and please send an email to email@example.com for this.
After 24 hours the garments have already been cut/tailored and can not be changed anymore.
You can change the options within 24 hours. But it will depend on the production progress if your order has been submitted for over 24 hours, and then you could contact our online customer service representative or send your request to firstname.lastname@example.org. We will do our best to satisfy your needs.
(1) You could cancel the order and place it again before payment.
(2) You could contact the online customer service team after payment. If the order is being produced, we would refund you 50% of the order. But if not, we would provide you with a full refund.
- If you have not paid for your order yet, please go to your user account and delete the order.
-If you have already paid for your order, you have 24 hours to email us (email@example.com) , We will then cancel the order and refund the paid amount.
- For order canceled after 24 hours of purchase, you will be charged 50% of the total order amount.
All of CM’s customized garments are shipped with high-end and fine packages.
CM garments are made-to-order and will be delivered right to your door within 15 business days.
However if we need to contact you regarding any measurement or query, this will add to the delay.
To American Clients:
To Other Country's Clients:
CM offers a variety of payment methods:
Sorry, we do not accept these payment methods.
Your credit card was rejected because
If you still cannot pay, please contact with your issuing bank.
Absolutely. Your personal data is very safe with us. All the data on our flat-form is processed under AES - 256 encryption algorithm as well as Class 3 Organization Client Certificate is applied on our web.
Meanwhile, our payment interface is provided by Paypal, the data will be secured by Paypal.
We can only provide the electronic invoice that is similar to shopping vouchers.
All CM’s orders are shipped via UPS.
Sorry, all CM’s orders are shipped via UPS, so we could not decide the specific delivery time. However, you could note that you would like to receive your order on weekdays or weekends when it’s being placed.
We will send off your order in about 8 days after its being placed. You could track it in your "Order Records"
Sorry, we must follow the strict production process to ensure the quality of each garment, so we cannot accept the greatly urgent orders.
If your order is being shipped, you could check the concrete logistics information in the "Order Records".
You can track your order on the website. And several reasons may result in your order not being shipped:
Yes as long as the order has not yet been shipped.
Please send an email to firstname.lastname@example.org to submit your request for address change.
Sorry, the delivery address of your order could not be changed again if it has been distributed. You could contact the local courier to change your address if possible. However, you must bear the extra cost produced by the change of address. We greatly suggest you to check your delivery address before placing an order.
The change of some small details could be allowed, but the shipping date might be affected. And some big changes are not allowed in this case.
If there are some problems in garments you receive, we would like to offer following methods to make up;
(1) If your garment does not fit you, we could offer you alteration compensation. You will receive alteration advice if you take the garments to a local tailor. We will make refunds maximum to $50 to you after you upload the receipt copy.
Specific refund amount as follows:
If the garment cannot be fixed, we will refund the full payment to you.
(2) If our product doesn’t meet your need but you still want to keep it, we are willing to know your advises and will provide you a coupon and will offer improved service the next time when you make a purchase.
The coupon amounts as follows:
All coupons we offer have instructions, and can only be used within some period but cannot be exchanged for cash. We reserve all the right for the final explanation for coupons.
(3) If what CM offered you disappointed you, we will make a refund to you and take the full responsibility.
We have made every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Upon arrival, please inspect your garments carefully and report any damages to the CM Customer service team (email@example.com) within 5 business days upon receipt of the item. We will evaluate the issue on a case per case basis.
If the package has been damaged during shipment, we will request for a photograph of it. We will replace the order as long as it has not been tampered (washed, cleaned, etc).
While we offer only the finest fabrics in the world, to ensure the highest quality garments possible, we cannot be held liable for damages caused by personal wear.
You could apply for returns in "/user/orders">My Records" after confirming it. Once the return application is approved, you could print the express waybill and hand the goods over to UPS.
You will receive the Paypal refund within one week, and the credit card refund within 40 days. Please keep in mind that the specific time of credit card refunds is always up to your bank / institution.
The coupon could still be used if your order was canceled before being paid. And it could not be used again if your order had been paid.
Sorry for the inconvenience caused by defective products. And we will bear all delivery costs incurred in this case.
CM provides true made-to-measure experience therefore every piece of garment is tailored based on body measurement provided by each customer. However if you prefer US standard size, we can certainly do that for you.
While we do encourage customers to take advantage of our full custom service. An easier way could be filling out your height, weight and age and our in-house experienced tailor will estimate your body shape with a reasonable accuracy.
(1) If you are in the standard size, you can place an order with your regular size.
(2) If you are in the standard size, but some parts need to be customized, then you could choose the regular size for some parts and provide the specific measurements for some other parts.
(3) If you are not in the standard size, you can follow the online body measurement video to get your specific body measurements.
If you have no idea about your size, please click here to refer to the size table or contact the online fashion adviser for some professional suggestions.
We know that getting your own measurements taken may seem daunting, but with the help of a friend and our measurement guide videos, it’s actually quite easy and fun. So, there’s no need to get measured at a professional tailor.
Furthermore, we review every customer’s measurements thoroughly to ensure that nothing seems off.
If something does, we’ll reach out and ask you to remeasure particular areas. No matter what, we’ve got you covered.
No, we do not duplicate the fit of other suits. We prefer to make a suit based on your body measurements instead!
Here at ClothesMake, our method of measuring is quite unique to our process, so please be sure to follow our Measurement Guide as closely as possible. Our level of accuracy is directly related to the information you provide and the measurements you submit. Please understand that while we cannot be held liable for personal measurement errors, we remain committed to all of our customers and will always offer to share in the cost of a remake, if one is requested.
Yes, please contact our customer service (firstname.lastname@example.org).
CM promises that all of our products are produced ethically and sustainably. We choose sustainable fabrics and do not exploit our workers. Actually we insist on distributing more profit to our experienced tailors, as to motivate tailors to 120% dedicated themselves to garment-making. Thanks for selecting CM and helping to promote the sustainable producing pattern.
All of CM’s garments are made in Shanghai by our professional "Shanghai-style" tailors.
You can use our online live chat system to contact us for urgent request. Or you can send email to email@example.com. ClothesMake customer service representatives are committed to respond via email within 24-48 hours on weekdays.
Given the high cost of fabric, it isn’t feasible at this time for our mills to send us individual samples.
We are working hard to figure out how to make this possible for our customers. But in the meantime, we’ve invested in top of the line, high-resolution scanners to provide crisp detailed images of all of our fabric.
Sorry, we cannot provide the product manual at present. And all styles we can offer are shown on the website.
The fabric components labeled on our garments are tested by our tailors to ensure their authenticity. All of our fabrics are purchased in bulk from textile mills, so our garments are cheaper than those in physical custom shops and we can also get the latest fabrics in time. In addition, we save the high rents of physical stores and then can offer more price concession for our customers.
You can communicate with our online customer service team according to your specific order requirements.
You can communicate with our online customer service team according to your specific order requirements.
We will launch new products and promotional activities irregularly, so we hope you could follow our social media, browse our official site now and again or verify your email to get the news instantly.